Children's Contact Service (CCS) Coordinator
About Us
At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.
Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.
By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.
About the role
Join Relationships Australia Queensland as our Children’s Contact Service (CCS) Coordinator in Rockhampton, where you’ll play a vital role in supporting children and families through times of transition. In this meaningful position, you will draw on your expertise in child development, supportive human interaction, and conflict resolution to foster a safe and nurturing environment for children and their families during supervised visits and changeovers.
As a key member of our team, you will lead by example, ensuring best practice, maintaining our duty of care, and contributing to the ongoing growth of this essential service.
This opportunity is offered at 60 hours per fortnight, allowing you to make a real difference while maintaining work-life balance. The position attracts generous penalty rates and follows a Week 1/ Week 2 rotation, working Thursday to Sunday one week and Tuesday to Friday the next week. If you would like to discuss the work pattern and explore whether this role is the right fit for you, please feel welcome to contact us.
Additionally, you will:
Apply evidence-based frameworks to maintain child-inclusive practice and support positive parentâchild interactions.
Conduct thorough assessments, including parent interviews, safety briefings, and familiarisation visits for children.
Oversee and support Family Support Workers, ensuring compliance with RAQ policies and providing supervision, debriefing, and training.
Evaluate the effectiveness of interventions, assess ongoing family needs, and facilitate appropriate referrals to internal and external services.
Maintain accurate client files, case notes, and risk management documentation in line with legislative and organisational requirements.
Represent the CCS in community networks and meetings, and contribute to the development and review of service policies and guidelines.
About you
You are a compassionate and adaptable professional who thrives in a collaborative, people-focused environment. Your strong interpersonal skills and emotional intelligence allow you to build trust and rapport with children, families, and colleagues from all walks of life. You are committed to upholding the principles of diversity, inclusion, and social justice, and you approach every situation with integrity, authenticity, and professionalism. As a reflective practitioner, you take accountability for your actions, embrace feedback, and are dedicated to your ongoing personal and professional growth. Your business savvy enables you to align your work with organisational goals, while your innovative mindset drives continuous improvement and resilience in the face of change.
Additionally, you have:
Undergraduate tertiary qualifications in social or behavioural sciences, with studies in child development essential.
Demonstrated experience working with children and their parents/carers, particularly in situations involving conflict, crisis, abuse, or neglect.
Proven skills in employee management, including supervision, support, and performance review.
Experience engaging proactively with clients from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and those with varied abilities, genders, and sexualities.
Strong knowledge of relevant legislation and regulations, particularly those relating to family law and children’s contact services.
Excellent written and verbal communication skills, with the ability to manage time and caseloads effectively.
We Can Offer You
At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:
Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.
The salary is being offered between $99,000.00 to $104,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.
How to Apply
To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role.
Applications can be submitted by clicking the Apply Now.
Applications close Sunday 27 July 2025